Dialer Drop Rate

Dialer Drop Rate Definition: Dialer Drop Rate occurs in predictive dialer software. It is the percentage of calls generated by a machine that are successfully answered by a borrower but where no human agent is available, causing a silent line disconnect.

Why it matters in Debt Collection

• A terrible experience for borrowers, often bordering on harassment.
• Strict TRAI rules govern acceptable drop rates.
• With AI voice bots, drop rates drop to 0% because the bot handles the call instantaneously upon connection.