B2B Receivables, Collected. End to End.

Outcome-Based Collections. We Run It, You Get Paid.

AI calling, pan-India field execution, and legal escalation — under one accountable, outcome-driven model. Success-fee pricing means if we don't collect, you don't pay.

₹2,000 Cr+
AUM Managed
50+
Anchor Clients
22+
States Covered
14,000+
Pin Codes
76%

Of our collections come from 90+ DPD — the paper everyone else avoids, where the real P&L impact lives.

We specialise where others stop trying.

Bucket-wise playbooks across
0–90
Early
90–180
Mid
180–360
Hard
360–720
Deep
720+
Write-off

Three Pillars. One Platform.

End-to-end, tech-led, compliant receivables collection — digital intelligence, on-ground execution, and legal expertise in one stack

Technology Platform

AI-integrated SaaS that runs digital collections at scale — an AI calling engine and multi-channel orchestration handle first-touch outreach, backed by real-time dashboards and dispute & settlement workflows.

AI Calling EngineMulti-Channel OrchestrationReal-Time DashboardsDispute & Settlement

Pan-India Execution

Localized field presence with on-ground teams across key markets, vernacular engagement, and location-tuned follow-ups deployed based on borrower profile.

On-Ground TeamsVernacular EngagementLocation-Tuned Follow-UpsCoverage By Profile

Legal Expertise

Litigation management backed by an NBFC-ecosystem legal network — EOW escalations, settlements, and end-to-end litigation tracking that apply real enforcement pressure.

EOW & SettlementsLitigation TrackingEnforcement PressureNBFC-Ecosystem Backing

We earn when you earn.

Success-fee model. Our incentives match yours from day one.

Success-Fee Model

A percentage of every rupee we bring back.

Pricing tuned to bucket aging and complexity.

No Commitments

No monthly minimums. No floor charges.

Scale with what you actually have to recover.

If we don't collect, you don't pay.

How It Works

A systematic, outcome-driven approach to receivables collection — from first touch to final resolution

1

Onboard & Assess

We assess your receivables book — bucket aging, borrower profile, and complexity — and price a success-fee plan matched to what's realistically recoverable.

2

AI-Led Digital Engagement

AI calling agents across 15+ Indian languages plus multi-channel orchestration handle first-touch outreach at scale.

3

Pan-India Field Escalation

On-ground teams take over for accounts that need a human touch — vernacular engagement and location-tuned follow-ups.

4

Legal Enforcement & Settlement

For approved cases, our legal team escalates through EOW, SARFAESI, S.138, or civil litigation until the account is closed.

Built for B2B Receivables Collection

Every feature designed around one outcome: money recovered, on a model where we only get paid when you do

Success-Fee Pricing

We earn when you earn. A percentage of every rupee recovered — no monthly minimums, no floor charges. If we don't collect, you don't pay.

AI Calling At Scale

AI calling agents across 15+ Indian languages handle high-volume outreach and multi-channel orchestration without adding headcount.

Built for the Hard Bucket

76% of our collections come from 90+ DPD accounts. Bucket-wise playbooks cover early, mid, hard, deep, and write-off stages — the paper most agencies avoid.

Pan-India Field Execution

On-ground teams across key markets with vernacular engagement and follow-ups tuned to location and borrower profile.

Legal Enforcement

EOW escalations, settlements, SARFAESI, S.138, and litigation tracking that apply real enforcement pressure — with your approval at every step.

Full Visibility, Zero Guesswork

Real-time dashboards and dispute & settlement workflows give you complete transparency into every account, at every stage.

B2B receivables are broken by design — scattered systems, slow follow-ups, zero accountability.

One Platform. Complete Accountability.

Replace scattered agencies and disconnected tools with one outcome-based recovery engine

❌Before: Scattered Receivables
  • ✕Multiple regional agencies with no single point of accountability
  • ✕Scattered spreadsheets and zero real-time visibility
  • ✕Digital-only tools that stop trying past 90+ DPD
  • ✕Field agencies with no legal escalation path
  • ✕Retainer fees regardless of what gets recovered
  • ✕Slow, ad hoc legal escalation with no litigation tracking
✓After: CARMA Recover
  • One accountable partner across digital, field, and legal
  • Real-time dashboards for every account, every stage
  • Bucket-wise playbooks built for 90+ DPD hard-bucket recovery
  • In-house legal team — EOW escalations, settlements, litigation tracking
  • Success-fee pricing — you pay only when we collect
  • AI calling engine plus pan-India field teams working in tandem

Proven Recovery Results

Trusted by India's B2B enterprises — ₹2,000 Cr+ AUM managed across 50+ anchor clients

₹5.36 Cr
Recovered in 4 Months
67-store textile retailer, South India
₹2.35 Cr
Settled via Goods-Return
Textile trading firm, Ludhiana
₹2.45 Cr
Recovered in Under 2 Months
Textile exporter, Tirupur
₹2.15 Cr
100% Recovered from an Adamant Defaulter
Supply chain finance, Mumbai
₹7 Cr
Recovered After an EOW-Led FIR
Willful defaulter, beauty & personal care, national
₹6 L Settled at 81%
Negotiated Up From a ₹2L Opening Offer
Industrial supplies — 3x the customer's initial offer
AI Calling + Field Agents
Multi-Channel Outreach
SOC 2 & ISO 27001 Compliant
Pan-India Presence
256-bit AES Encryption
RBI Aligned

Built for the Businesses That Move India

Purpose-built B2B receivables collection for MSMEs, SMEs, the startup ecosystem, and mid-to-large corporates

Manufacturing & Industrial

Auto components, chemicals & specialty, consumer durables, and apparel & textiles.

Agriculture & FMCG

Agri-processing, FMCG distribution, and medical & healthcare receivables.

Infrastructure & Construction

Infrastructure, construction material, and real estate receivables recovery.

Technology & Services

Logistics & supply chain, B2B marketplaces, and IT services & B2B SaaS.

MSMEs & SMEs

Anchor-backed receivables recovery for MSMEs, SMEs, and the startup ecosystem.

Mid & Large Corporates

Enterprise-scale B2B receivables recovery for mid-market and large corporates.

What Clients Say, In Their Words.

Real outcomes, told by the anchor clients who lived them

“Since partnering with CARMA Recover, we've seen a marked improvement in our collections process. The team brings professionalism, structured follow-ups and a data-driven approach that has significantly enhanced our recovery rates. What stands out most is their ability to maintain a respectful and compliant process while still achieving strong results.”

RA
Manager — Revenue Assurance
Nerolac Paints

“CARMA Recover helped us bring more structure and visibility to receivables recovery across a distributed business ecosystem. Their data-backed tracking, regular follow-ups and focused execution helped make the process more controlled, transparent and predictable.”

MK
Co-Founder
FarMart · Agri B2B platform

“We have an excellent experience working with the team. They helped us successfully recover stuck debts and were extremely diligent with follow-ups — professional, reliable and results-driven. We highly recommend their services.”

NF
General Manager — Commercial
Nerofix

“We had written off a large chunk of our 180+ DPD book. CARMA Recover's legal team filed the right cases, applied enforcement pressure and recovered amounts we'd stopped expecting. The hard-bucket expertise is what sets them apart — they don't just follow up, they know when to escalate.”

VP
VP — Finance
Supply chain platform

“What convinced us was the success-fee model — skin in the game from day one. Their AI calling engine handles early-stage nudges at scale while the field teams close the harder conversations on ground. We replaced three regional agencies with one accountable partner and saw resolution timelines drop by 40%.”

HD
Head of Risk
Enterprise lending company

Collections Resources & Guides

Deep-dive guides on B2B receivables collection strategy, compliance, and technology for Indian lenders and enterprises.

AI CollectionsAI Calling Is Replacing Debt Collection Call Centers: Why Lenders Are Switching in 2026WhatsApp CollectionsWhatsApp + AI Calling: The Dual-Channel Collections Strategy That's Recovering 40% MoreComplianceRBI Compliant AI Collections: The Complete Guide for NBFCs & Banks in India (2026)StrategyOmnichannel Collections Playbook: AI + WhatsApp + Field Ops (40% More Recovery)Agentic AIAgentic AI for Debt Collection: The Complete Implementation Guide (India 2026)NPA PreventionAI Early Warning System for NPA Prevention (India 2026)

Frequently Asked Questions

Everything you need to know about CARMA Recover

CARMA Recover operates on a success-fee, pay-on-recovery model — you're charged a percentage of every rupee we bring back, priced to the aging and complexity of the bucket. There are no monthly minimums and no floor charges. If we don't collect, you don't pay.
Local collection agencies bring people but no technology or legal escalation. Pure-tech platforms bring software but no field presence or litigation capability. CARMA Recover combines both — an AI calling engine with multi-channel orchestration, pan-India field teams, and an in-house legal function — under one accountable, outcome-based model.
AI calling agents across 15+ Indian languages handle high-volume, first-touch outreach — automated reminders and multi-channel orchestration across calls, SMS, WhatsApp, and email. This lets field and legal teams focus their time on the harder accounts that need a human touch.
76% of our collections come from 90+ DPD accounts — the paper most collection partners stop trying on. We run bucket-wise playbooks across early (0–90 DPD), mid (90–180 DPD), hard (180–360 DPD), deep (360–720 DPD), and write-off (720+ DPD) stages, so accounts don't get abandoned just because they've aged.
For approved cases, our legal team pursues EOW (Economic Offences Wing) escalations, settlements, and end-to-end litigation tracking backed by NBFC-ecosystem legal partnerships — including Section 138 (Negotiable Instruments Act), SARFAESI (asset recovery), civil suits, and arbitration. Legal action proceeds only with your explicit approval.
CARMA Recover runs localized, pan-India field execution — on-ground teams across key markets with vernacular engagement and location-tuned follow-ups, deployed based on borrower profile — spanning 22+ states and 14,000+ pin codes.
Recent outcomes include ₹5.36 crore recovered in 4 months for a 67-store textile retailer, ₹2.35 crore recovered through a goods-return settlement for a Ludhiana textile trader, ₹2.45 crore recovered in under 2 months for a Tirupur exporter, and ₹7 crore recovered from a willful defaulter after an EOW-led FIR. CARMA Recover manages ₹2,000 Cr+ in AUM across 50+ anchor clients.
CARMA Recover is built for MSMEs, SMEs, the startup ecosystem, and mid-to-large corporates — spanning manufacturing & industrial, agriculture & FMCG, infrastructure & construction, and technology & services sectors, including supply chain finance and B2B trade credit portfolios.
Receivable management (also known as accounts receivable management or ARM) is the process of tracking, collecting, and recovering outstanding payments owed to a business. For B2B enterprises, NBFCs, and anchor-backed supply chains, effective receivable management is critical to maintaining healthy cash flow and preserving customer relationships. CARMA Recover automates this entire lifecycle — from AI-led digital outreach to field visits to legal escalation — on a success-fee, pay-on-recovery basis.
When payments are missed, CARMA Recover automatically triggers multi-channel digital outreach (AI calling, SMS, WhatsApp, email) based on the account's bucket. If digital collections are unsuccessful, the system escalates to on-ground field teams. For accounts requiring legal action, CARMA Recover supports EOW escalations, Section 138 proceedings, SARFAESI, DRT filings, civil suits, and arbitration — all with your explicit approval. This systematic escalation helps recover NPAs faster while maintaining full compliance.
Yes. CARMA Recover provides comprehensive legal recovery support including automated notice generation and dispatch under the SARFAESI Act (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002), Debt Recovery Tribunal (DRT) case management, Section 138 proceedings under the Negotiable Instruments Act, civil litigation support, and arbitration under the Arbitration and Conciliation Act. All legal actions proceed only with your explicit approval, with full documentation for audit readiness.
SMA (Special Mention Account) is the RBI's early-warning classification system for loan accounts showing signs of stress before they become Non-Performing Assets. SMA-0 means the principal or interest is overdue between 1–30 days; SMA-1 means overdue 31–60 days; SMA-2 means overdue 61–90 days. After 90 days of non-payment, the account is classified as an NPA (Non-Performing Asset). Intervening early with targeted digital and field outreach typically yields far better recovery rates than waiting for accounts to age into the hard bucket.
Dunning is the process of systematically communicating with borrowers to collect overdue payments. A dunning workflow is a pre-defined escalation sequence starting with gentle pre-due date reminders and escalating through multiple channels based on days past due (DPD). CARMA Recover executes these sequences using AI calling agents alongside SMS and WhatsApp for early-stage buckets, then hands off to field teams and, if needed, legal escalation for accounts that don't respond — consistently across thousands of accounts.

Compare CarmaOne

See how CARMA Recover stacks up against local collection agencies and pure-tech alternatives.

CapabilityLocal Collection AgenciesPure-Tech PlatformsCARMA Recover
AI-powered digital collections✗✓✓
Field / on-ground agents✓~✓
Digital + field hybrid model✗✗✓
90+ DPD / hard-bucket focus~✗✓
SME / anchor specialization✗✗✓
Legal recovery (EOW, SARFAESI, S.138)✗✗✓
Outcome-based pricing~✗✓

The takeaway: banks and large NBFCs are served by every category. SME-anchor lenders, B2B enterprises and hard-bucket portfolios are served only by CARMA Recover.

Top AlternativeCarmaOne vs CredgenicsDiscover why B2B enterprises are switching for success-fee pricing and hard-bucket recovery expertise.Enterprise ChoiceCarmaOne vs SpoctoWhy you need one accountable platform bridging AI calling with pan-India field ops and legal escalation.Knowledge BaseDebt Collection GlossaryMaster the terminology: from SMA-0 and Dunning sequences to SARFAESI workflows and Section 138.

Convert Overdue Receivables Into Money in the Bank

A 30-minute walkthrough on your own portfolio — we'll show what each lever will do, with success-fee pricing modeled live. Join 50+ anchor clients using CARMA Recover. If we don't collect, you don't pay.

What is CARMA Recover?

CARMA Recover is CarmaOne's outcome-based B2B receivables collection platform. Instead of retainers or flat fees, CARMA Recover runs on a success-fee, pay-on-recovery model — a percentage of every rupee recovered, with no monthly minimums and no floor charges. If we don't collect, you don't pay.

Where traditional debt collection agencies bring people but no technology or legal escalation, and pure-tech platforms bring software but no field presence, CARMA Recover combines AI-powered digital collections — including a multilingual AI calling engine and multi-channel orchestration — with pan-India field execution and legal enforcement covering EOW escalations, SARFAESI, Section 138, civil suits, and arbitration.

Three Pillars of CARMA Recover

  • Technology Platform — an AI calling engine handles high-volume, first-touch omnichannel outreach across calls, SMS, WhatsApp, and email, backed by real-time dashboards and dispute & settlement workflows.
  • Pan-India Execution — localized, on-ground field teams across key markets with vernacular engagement and location-tuned follow-ups, spanning 22+ states and 14,000+ pin codes.
  • Legal Expertise — litigation management including EOW escalations, settlements, and end-to-end litigation tracking backed by NBFC-ecosystem legal partnerships.
  • Hard-Bucket Specialization — 76% of our collections come from 90+ DPD accounts, with bucket-wise playbooks across early (0–90 DPD), mid (90–180 DPD), hard (180–360 DPD), deep (360–720 DPD), and write-off (720+ DPD) stages.
  • Success-Fee Pricing — a percentage of every rupee recovered, priced to bucket aging and complexity, with no monthly minimums or floor charges.

Who Needs Outcome-Based Receivables Collection?

CARMA Recover is built for the businesses that move India — MSMEs and SMEs, the startup ecosystem, and mid-to-large corporates — across manufacturing & industrial (auto components, chemicals & specialty, consumer durables, apparel & textiles), agriculture & FMCG (agri-processing, FMCG distribution, medical & healthcare), infrastructure & construction, and technology & services (logistics & supply chain, B2B marketplaces, IT services & B2B SaaS). Anchor-led supply chain finance programs are a core use case, alongside general B2B trade credit recovery.

Hard-Bucket Recovery: Where Others Stop Trying

Most collection partners de-prioritize accounts once they age past 90 days past due (DPD) — the exact point where CARMA Recover specializes. 76% of our collections come from 90+ DPD accounts, run through bucket-wise playbooks: early (0–90 DPD), mid (90–180 DPD), hard (180–360 DPD), deep (360–720 DPD), and write-off (720+ DPD). Learn how to use AI for early NPA prevention before accounts reach the hard bucket.

Legal Recovery: SARFAESI Act, DRT, and Section 138

India's legal framework for debt recovery includes several powerful mechanisms. The SARFAESI Act (2002) allows lenders to recover secured loans without court intervention — the borrower receives a 60-day notice, after which the lender can take possession of the secured asset. This applies when the outstanding amount exceeds ₹1 lakh and the loan has been classified as NPA. The Debt Recovery Tribunal (DRT) handles claims above ₹20 lakh through a specialized adjudicatory process. Section 138 of the Negotiable Instruments Act addresses dishonoured cheques and EMI bounces, enabling criminal proceedings against defaulters, while Economic Offences Wing (EOW) escalations apply criminal pressure in cases of willful default and fund diversion.

CARMA Recover automates the legal notice generation and dispatch process across all these channels and maintains complete documentation for DRT filings and SARFAESI proceedings. Every legal action proceeds only with the client's explicit approval, backed by an NBFC-ecosystem legal network for end-to-end litigation tracking.

Digital, Field, and Legal: An Accountable, End-to-End Model

Modern B2B receivables collection requires combining digital scale with physical and legal escalation. AI calling and WhatsApp collections handle high-volume, early-stage outreach efficiently. Field execution is deployed for accounts requiring personal, vernacular engagement, particularly outside metro markets. And legal enforcement is reserved for accounts where digital and field channels haven't worked — closing the loop that local agencies and pure-tech platforms can't offer on their own.

Why Choose CARMA Recover for B2B Receivables Collection?

CARMA Recover is purpose-built for the Indian B2B market with pan-India coverage across 22+ states and 14,000+ pin codes, an AI calling engine speaking 15+ Indian languages, and deep integration with India's legal frameworks including the SARFAESI Act, Section 138 of the Negotiable Instruments Act, and Debt Recovery Tribunal (DRT) proceedings. With ₹2,000 Cr+ AUM managed across 50+ anchor clients, CARMA Recover delivers proven results — ₹5.36 crore recovered in 4 months for a 67-store textile retailer, ₹7 crore recovered from a willful defaulter after an EOW-led FIR, and ₹4 crore recovered after uncovering fund diversion and coordinating an arrest. All on a success-fee model: if we don't collect, you don't pay.